General use
How do I create an account?
Fill in the registration form on the home page or the account page: name, email and phone number. Registration is free and takes less than a minute. A personal manager calls you within 24 hours to complete the setup.
What do I need to start trading?
A registered account, completed identity verification and a deposit via any of the supported methods. No professional trading experience is required: your manager guides you through the initial setup.
Do I need trading experience?
No. The platform was designed for users without a trading background: strategies come preconfigured, the dashboard explains what is happening and a manager is assigned from day one. Lack of experience does not reduce market risk, so start with small amounts.
Can I use the platform on mobile?
Yes. The site and the dashboard work in the mobile browser with the same features as desktop: monitoring, pausing strategies, reports and withdrawals.
Fees and results
What fees does the platform charge?
Account opening, maintenance and custody are free. The trading commission is up to 0.58% per transaction, currency conversion up to 1.50% and Forex spreads from 0.8. The full tables are on the Fees page.
Where can I see a transaction's fees?
Every applicable fee is shown before you confirm the transaction. The value you see at confirmation is the one that applies.
Are profits guaranteed?
No. Trading involves risk, including partial or complete loss of the amount invested. No strategy, manager or algorithm can guarantee results, and whoever promises guaranteed returns is not us: read the Fraud warning page.
Platform features
Which features run automatically?
Market scanning, signal generation and strategy execution run continuously, even while you sleep. Deposits, withdrawals and risk-limit changes always require your action.
How does the AI analysis work?
The system processes price movements, volumes, volatility and trends, and presents its findings as structured signals that strategies can act on. The AI is a supporting tool; it does not replace your judgement about what to risk.
Can I choose which features to use?
Yes. You choose which strategies run, which pairs they watch and your notification settings. Everything can be paused and resumed with one click.
Will I be notified about important events?
Yes: sign-ins from new devices, strategy actions, risk limits reached and market alerts reach you by email and, optionally, push notifications.
Risks
Can I lose money?
Yes. Every trade carries the risk of partial or total loss of your investment. The Risk disclosure page explains each category and the practical steps that reduce them.
What is volatility and why does it matter?
Volatility is how much prices move. High volatility amplifies both gains and losses: that is why position size and loss limits matter more in crypto than in calmer markets.
Can risk be eliminated entirely?
No. It can be managed: limited, diversified, controlled; never eliminated. Any service claiming otherwise should be treated as a scam.
Security and account
How is my account protected?
Layered security: encryption in transit and at rest, two-step authentication, sign-in notifications, session management and a complete audit log. The Security page explains each layer.
How are my funds held?
Trading balances sit with the executing platforms connected via restricted API keys: withdrawal permissions are never granted. Moving funds out of the platform always requires your explicit action.
What if I lose access to my account?
Write to support from your registered email. An identity verification follows and then access is restored. Enable 2FA immediately after recovery.
Help and support
How do I contact support?
By email at any time: the address is in the footer. Response time on business days is usually under an hour. Active users also have a personal manager available on extended hours.
What if a strategy behaves oddly?
Pause it first, then review the audit log and the strategy's record. If anything stays unclear, send your dashboard case number to support: behaviour reports are reviewed by people, not auto-replies.
I don't understand a feature. Where do I start?
The Getting started guide walks through the platform in four steps, and the FAQ covers the most common questions. For everything else, your manager is the fastest route to a plain-language answer.
Further reading
Getting started
The four-step guide, from registration to a monitored setup.
Crypto basics
Assets, prices, volatility and risk management explained simply.
Risk disclosure
Every risk category with practical steps to reduce it.
Articles
Short reads on mistakes, manual versus automated trading and psychology.