Contact us

Our team aims to give every user fast, friendly, qualified support. Whether you are new to automated trading or already manage a large portfolio, we are ready to answer questions, explain features and solve problems day and night. Fill in the contact form and tell us how we can help. A specialist reviews every request and replies as soon as possible, normally within the first working hour.

Registration is open — capacity is limited

By creating an account, you agree to our Privacy Policy and Terms of Use.

A personal manager will contact you within 24 hours.

Office — Manchester

Address: Manchester, United Kingdom (the full office address is confirmed during registration and provided on request)
Office hours: Mon–Fri 9:00–17:30 (UK time)
Email: [email protected]

Support centre hours and response times

Support line

Monday to Friday, 9:00 to 17:30 (UK time), except public holidays. Average wait time: usually under 5 minutes.

Email

Write to [email protected]. First reply normally within the first working hour.

Personal managers

Account managers are available on extended hours for active users, including help with deposits, adjustments and withdrawals.

Which team can help with what

Team	Responsible for
Customer care	Registration, navigating the platform, dashboard questions, general queries.
Payments team	Deposits and withdrawals, payment method issues, transaction status and timing.
Compliance	Identity verification, document review, account restrictions, complaints.
Technical support	Errors, connection problems, strategy execution queries, incident reports.